Return Policy

Returns, Refunds and Exchange Policy

For a refund Purchased from Carolina Dronz your item must be in its original unused condition to be returned, in unopened box.  You must return the item within 30 days of your original purchase.

  1. Please use our online form to request a refund and we will assign you an RMA #.
  2. Please Mail your return to:
    Carolina Dronz
    Return Dept
    100-7 Construction Way
    Anderson, SC  29625
  3. Please include original invoice and reason for refund with RMA# provided.

Return Exceptions

UAV/Drones returned will not be refunded if it has been determined to have been flown and damaged, crashed or abused.  In addition, any modifications to UAV/Drone or transmitter radio is considered a tampered product and will not be refunded or exchanged.

Restocking Fee

All returned items for refund are subject to a 10% restocking fee, this will be deducted from your total requested refund amount.  All shipping and handling will not be refunded.  For items shipped FREE shipping during the purchase.  The shipping cost will be deducted from the invoice.  


Exchanges

If your item is defective, you may exchange or request a refund within 15 days of purchase.  If your items is determined to have a manufacturer (MFG) defect we will waive the restocking fee of 10% of the purchase.